KNOWLEDGE MANAGEMENT
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What do you do when one of your oldest and most costly
vendor relationships takes a dramatic turn for the worse? When
your preferred provider no longer appears interested in offering
their product to you at a price that reflects declining use and
a growing number of alternatives in the market? When the
relationship makes you feel like a hostage instead of a partner?
That was our situation, and we are sharing our story hoping it
will resonate with and help others.
The world of legal information has changed in recent
years. As the landscape of research tools continues to evolve
in exciting and useful ways, we need to re-examine past,
well-reasoned choices and longstanding biases to make hard
decisions about which resources stay in our firms and which go.
Driven by the ever-shiing tension between cost and
benefit, firms can no longer support expensive research
resources that come with vendor-mandated requirements to
purchase large sets of redundant content or enterprise-wide
access that is neither needed nor desired. In addition, firms
have strong incentives to free up budget dollars for forward-
looking tools with analytics and artificial intelligence (AI)
features, which can anticipate future legal practice needs being
developed and offered largely outside the traditional research
vendor realm.
These and other reasons compelled White & Case to foster
a new path forward, optimizing our portfolio of research tools
so they meet practice needs, do not overlap significantly and
deliver appropriate value. We wanted to:
by Oz Benamram and Kathy Skinner of White & Case, LLP
Are You Your Vendor's Captive?
How To Optimize Your
Research Dollars
Are You Your Vendor's Captive? How To Optimize Your Research Dollars
