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Drive Superior Lawyer Experiences Through Design Thinking
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meetings this can best be accomplished by asking
the "lowest ranking" person to start the discussion
and provide input. This approach ensures that that
person's views will not be influenced by the views of
"higher ranking" participants and should provide the
person with the confidence to address the issue being
discussed in an open and frank way.
Design Thinkers in Action
Design thinkers can pick up on and articulate needs.
They identify and fill in gaps both large and small
that can keep a well-designed solution from running
smoothly. Design thinkers think creatively about the
way things could or should be completed to improve
their own or their client's experience. They have can-do
aitudes and are usually stimulated by challenges.
How can you draw out design thinkers? They
are everywhere, and are oen delighted to be involved
with a design project. They are the ones you hear say
something like: "It would be nice if it could do X." Put
design thinkers together with those articulating their
pain points, and you can work magic.
It is our imperative to provide an environment
optimized for our lawyers, where they can provide
superior service to our clients. Design thinking gets
us there by puing the lawyer first and enabling our
smart colleagues to think "outside of the box" and create
intuitive solutions. P2P
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Read between
the lines and
stay attuned
to political and
cultural hurdles
you might
encounter.
