The quarterly publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/810339
19 WWW.ILTANET.ORG BEST PRACTICES The global standard for legal technology Increased Productivity Increased Profitability 10 Core Competency Workflows Globally Recognized Certification ... for clients through technology efficiency ... for firms through technology efficiency ... covering security, document management, time and billing, etc. ... in industry-standard real-life workflows Learn more at ltc4.org or email us at info@ltc4.org A not-for-profit membership organization Certification in industry-standard legal core competency workflows created by law firms for law firms, legal departments, law schools and legal technology vendors. Setting the global standard for legal technology proficiency. Working for a future where all legal professionals use technology efficiently and can prove it. Conference Calls: The Forgoen Hole in Client Security » During the 2008 presidential primaries, Barack Obama's campaign lawyer obtained the dial-in details for a media conference hosted by the Clinton camp. He was able to join unnoticed and spoke to the press aendees, taking his opponent by surprise (to put it mildly). » The New York Times reported in February 2012 that the FBI admied to hosting a conference call with Scotland Yard and other foreign police agencies regarding a joint investigation of the hacker group Anonymous, only to find the hackers were on the call. To add insult to injury, the eavesdroppers did not even need to hack into the call — they obtained an email containing the dial-in details. The combination of reservationless and dial-in has caused many more nonmalicious, accidental breaches that may be less damaging but are still highly embarrassing. All too oen, for example, a host will schedule back-to-back meetings, and guests from the second call inadvertently crash the confidential conversations of the first. Or someone might have the day or time of the call wrong. Diminishing Dial-In Reservationless is understandably aractive, but dial-in persists because it has become ingrained over the years, not because it is a good experience. How might we tempt people to move away from dial-in? Here are three considerations: Keep dial-in in the mix, at least for now. Even if just as a backup, retain dial-in as a secondary joining option. That way you still cater to late adopters and offer a familiar safety net to earlier adopters. Make the new way even easier, and offer added value for using it. If an alternative to dial-in is to take hold, it has to be just as easy, or, ideally, even easier. How about having the meeting dial out to you? Beer still, how about geing visibility of who is on and who is speaking? Add features selectively. Hosting a conference call is a risk-averse activity, and too many features scare people. Training internal users is not realistic, and training external guests is impossible. Only add important features for an exceptional user experience, and leave out the rest. Working toward a world where dial-in diminishes and one day disappears will make conference calls and remote meetings much more secure. P2P 1 2 3