Peer to Peer Magazine

Spring 2017

The quarterly publication of the International Legal Technology Association

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Page 44 of 79

46 PEER TO PEER: THE QUARTERLY MAGAZINE OF ILTA | SPRING 2017 A fundamental principle of effective OCM is that people support what they help to create. Active participation by the affected parties –– coupled with an effective communication plan –– are the most important elements of a successful OCM program. by Mal Mead Most failures in the introduction of new technology occur on the people side of the equation, not the process side. Organizational change management (OCM) helps people transition smoothly to new systems, new procedures and new cultural changes in a firm. While IT change management manages the process side of change, OCM manages the people side of change. THE CHALLENGE OF CHANGE

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