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PEER TO PEER: THE QUARTERLY MAGAZINE OF ILTA | SPRING 2017
A fundamental principle of effective OCM is that people
support what they help to create. Active participation by the
affected parties –– coupled with an effective communication plan ––
are the most important elements of a successful OCM program.
by Mal Mead
Most failures in the introduction of new technology occur on the people side of the
equation, not the process side. Organizational change management (OCM) helps
people transition smoothly to new systems, new procedures and new cultural
changes in a firm. While IT change management manages the process side of change,
OCM manages the people side of change.
THE CHALLENGE
OF CHANGE
