Digital White Papers

29 WWW.ILTANET.ORG | ILTA WHITE PAPER LITIGATION AND PRACTICE SUPPORT Meet the Algorithms: AI Is Joining Your Firm which to examine paerns within the data. For firms just starting out, Eric suggests: "Understand how technology is being used outside the legal profession, and then look for challenges within your organization for which you can deliver a solution. Having a use case in mind is important for introducing legal analytics into the firm." Here are some additional tips for inviting AI into your firm: Start simple. Assign the role of "technology advocate" to a millennial employee. Technical degrees aren't a requirement; just find someone interested in following technology trends by reading white papers and blogs, aending trade shows and events, and reviewing opinions and case management orders regarding technology. Have the technology advocate report quarterly to key stakeholders about new technology trends that might be useful to the firm. Develop key performance indicators (KPIs). How many hours does it take for discovery? At what level is customer satisfaction? How many new clients have been acquired in the past year? Understanding these metrics enables you to set goals. When a goal is not achieved, it's time to determine how AI tools can assist. Develop a litigation-readiness strategy. Start by knowing the vendors that can provide the insights needed. This is where your internal technology advocate and KPIs become useful. Knowing to whom to turn when a case calls for AI is a goal for your advocate. Flagging when KPI goals are not met can minimize costs and reduce time in implementing helpful technology. Vendors can also help clients develop strategies for storing and managing relevant data to comply with litigation holds and preservation orders. Look under the hood. Empower your technology advocate to sign up for trials of new tech offerings. Most vendors provide free trials, and those that don't should be questioned. Testing different technological options should be part of the litigation-readiness strategy and allows you to validate vendors before it becomes critical to a case. Trust the experts. Many vendors are offering SaaS and web-based applications. This means you don't have to understand how to be a computer programmer, but you will need to trust the experts. Just as you're the expert in your legal field, vendors specializing in AI are the experts in their arena. With this aitude of trust, small firms can use AI-driven tools as easily as large firms with IT staff. Technology can make your life easier. What To Look for in AI Adoption Offerings Now that you've chosen to openly explore AI-based technology, you must evaluate vendors. A common practice when choosing vendors The CTRL hosts a case law wiki on outcomes of TAR/predictive coding cases. ILTA publishes an annual "Technology Survey" on technology trends in legal. ILTA also publishes an annual "Litigation and Practice Support Technology Survey" for more litigation-specific technology trends. Resources for Your Advocate

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