Peer to Peer Magazine

14 PEER TO PEER: THE QUARTERLY MAGAZINE OF ILTA | FALL 2016 BEST PRACTICES Three Ways Analytics Can Tell Your Client's Story Faster and Better Three Ways Analytics Can Tell Your Client's Story Faster and Beer Firms that leverage analytics can expediently deliver a subset of relevant data requiring review and pass on associated cost-savings to clients. Let's look at three real-world scenarios that law firms face and how analytics can help make sense of your data more quickly. Scenario 1: Moderate Data Volume, Heavy on Email Say, for instance, you face a responsive review comprising over 100,000 documents, which are mostly email. You estimate that at the average manual review rate of 50 documents per hour, you would need 2,000 hours of aorney review time — over 83 full days Using analytics in your casework has the potential to make you the smartest, nimblest and most customer-focused law firm in the market. It can also lower your costs by decreasing the number of reviewers and increasing review speed per case, enabling your employees to focus on higher-value work. by Jonathan Land and Sheila Mackay of nonstop review. Based on the client's budget and timeline, reviewing every email is not possible. When the bulk of a data collection constitutes email, many documents can quickly be eliminated using analytics. » Filter out likely irrelevant messages by excluding email domains that are nonresponsive — such as spam accounts or personal email — eliminating, in this example, 10,000 messages. » To further reduce the review burden, you can exclude email messages that are part of chains by using email thread suppression. This allows reviewers to avoid repeatedly analyzing the same documents (i.e., repetitive email replies and forwards) and focus on the last, most inclusive email in each conversation and messages with unique aachments, eliminating thousands of messages. » Finally, use near-duplicate identification. This reveals close similarities among messages, highlights differences and sorts by email subject, enabling you to group them together in review batches, which expedites the review of the remaining documents. By leveraging these tools to promote a faster review, you can accelerate the review rate to over 100 documents per hour, eliminating hundreds of hours of aorney review time and saving your client tens of thousands of dollars. Scenario 2: Large Data Collection, Unknown Content, Narrow Issues It can be difficult to determine the right analytics strategy when you do not fully understand the content of a collection. Even if you have a few narrow issues to address in a case, it's hard to figure out where to begin when you don't know the key players or what keywords to use to filter documents. » When your client asks you to assist with a case involving 750,000 documents at the lowest

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