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While at Nossaman, library director Camille Reynolds saw possibilities in InterAction. Camille took charge of CRM and began using InterAction to gather internal comments on California judges and mediators. The firm had been collecting this information for years in order to manage risk related to judicial challenges; Camille made it more accessible. Attorneys now routinely search InterAction as they prepare for trial or mediation. When no information is available and a "Does anyone know …?" request is made, librarians follow up with the requesting attorneys so that a new entry can be created. This service has been so popular that a data steward was hired to keep up with the volume of new information to be entered.
Improved Library Services Monice Kaczorowski of Neal Gerber and Shabeer Khan
of Kaye Scholar are also making use of existing firm technology to improve library services. Using the firm's helpdesk TrackIT software, Monice and her team of researchers can easily see who has done similar or the same research for attorneys. Shabeer uses the library's integrated system EOS to track his team's projects. In both cases, librarians can easily import
emailed research requests into the system and attach documentation of research processes, progress and responses. Both Monice and Shabeer see an increase in efficiency as colleagues can see who is already working on a request or who has recently provided an answer, as
ILTA White Paper 49
