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SharePoint's Pivotal Role in Successful KM
Bradley Arant Boult Cummings LLP by Erik B. Goltzer of
Erik B. Goltzer is the Chief Information Officer at Bradley Arant Boult Cummings LLP. Previously, Erik was the chief information officer for Miller Johnson from 2004 to 2012, where he led numerous innovative initiatives that positively impacted revenues and increased client satisfaction. Erik has been recognized by CIO Magazine with a CIO100 award and by Computerworld Magazine with a Premier 100 IT Leader Award. He can be reached at egoltzer@babc.com.
Law firms have a wealth of intellectual and relational knowledge embedded in data systems that can be leveraged to drive efficiency and ultimately revenue. Many law firms practice knowledge management with stunning results and some with utter failure. But many firms are somewhere in the middle, without a clear measure of success across the practices.
Knowledge management has grown far beyond the precedent systems of the past, which archived "model" content as a reference point for future similar documents. These early systems required a lot of review of content, and many attorneys perceived
34 ILTA White Paper
