ILTA White Papers

Knowledge Management 2012

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www.iltanet.org Identify the activities and systems the firm/ law department has to support the organization's ability to provide fee estimates, fixed-price offerings and other alternative fee arrangements. (Check all that apply) Third-party budgeting tool Custom built budgeting tool System (third-party or custom) that enables tracking and reporting on actual costs against the fee quoted Budget templates for different matter types Professional development on preparing fee estimates, AFAs or managing matters Matter experience system to enable data mining for historical data on fees Consultation services for attorneys to help them prepare fee estimates or manage their matters Dashboards for real-time financial information on matters Alerts sent to attorneys when actual costs reach certain thresholds of an estimate or AFA Process maps/ matter plan templates for different types of matters Document assembly tools Other 9% 43% 34% 38% 36% 31% 41% Does the firm have full-time project managers assisting in the management of legal matters? 50% Yes No 9% 91% Does the firm have someone dedicated to providing support to attorneys in preparing and evaluating fee estimates or alternative fee arrangements? Yes No 51% 49% For firms that have a system for preparing and tracking the status of fee estimates and alternative fee arrangements, is that information made available to clients? 31% Yes No 19% 81% 26% Please list any other significant KM projects or initiatives at your firm. 22% 36% • Process improvement • Office 2010 • Development of subscription-based online services • Workflow/Case management • Current awareness • Trademarks database • Enterprise social networking • Referral database for external experts • LMS integration • Industry intelligence portals 14 ILTA White Paper

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