The quarterly publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/657874
84 PEER TO PEER: THE QUARTERLY MAGAZINE OF ILTA | SPRING 2016 ILTA's Peer Award Finalists Innovate for Application Delivery ASK THE EXPERT What keeps you awake at night, either from excitement or trepidation? Andy: I have both excitement and trepidation. There's so much opportunity, and the trepidation is that we're going to miss something that's fun or particularly cool because of something else we're working on. That comes down to staffing and making sure a project is taken over by a program manager that maintains the service for clients so De Novo can move on to find out what the next client opportunity or next program is. We're looking to increase staffing of these program managers, but there are not a lot of folks who do what we do in law firms. It's different from product- managing, so there's a staffing component we need to work on. I'm also excited to work with big clients, cool clients, different projects and other things people wouldn't expect law firms to provide. For someone who started out as a temp eight years ago, it is very exciting to see the stuff we're doing now. Berys: There is great opportunity for IT to help the firm go beyond just being a provider of legal services, to being a valued business partner. This makes legal technology an exciting space to work in as it is one of the most effective ways to differentiate our client offerings. This means we are increasingly working alongside the marketing team and the lawyers and partners as one client-facing team. This is where we really deliver value to the business. Sco: In truth, I sleep prey well. However, I have both trepidation and excitement because there are so many opportunities out there. I have an enormous to- do list, and as large and as talented as my staff is, I don't think I have enough resources to get it all done. I worry about not being able to deliver a new solution simply because we have so much going on. We're at an inflection point where more firms are catching on and recognizing that innovation is an important part of delivering service to clients. We want to stay ahead of the curve, and that excites and scares me. There's too much to do and not enough hours in the day. P2P We are embedding innovation into the fabric of our business so all our people feel empowered to orchestrate change and pioneer new ways of working to drive our clients' success.