Peer to Peer Magazine

83 WWW.ILTANET.ORG people working on their maers to access their documents. That's sort of contrary to knowledge management, which is all about sharing and providing access to expertise, knowledge and work products. There is some tension there, and when we get that sort of thing we bring in our CISO to work with the client to understand their concerns and explain the advantages that knowledge management brings. Andy: A lot of times we're looking at data across entire portfolios of maers, so we take security very seriously. Our chief security officer has been willing to work with us to come up with creative solutions to project requests. De Novo's job is to push the envelope and look for new opportunities, and we make sure our privacy aorneys and security department are in the loop. We also keep a lot of our systems in-house. Even though the cloud is secure, it makes many of our clients nervous. How do you balance the desire to innovate with the necessity for securing your environment? Berys: Cloud services can provide a platform to quickly innovate and test new applications and solutions, however, the security of the firm's information has been of paramount consideration when adopting the cloud. In particular, the firm has documented a cloud security framework, approved by the Audit and Risk Management Commiee (ARMCO), which classifies information on its value (i.e., whether the information is confidential or sensitive) and defines the controls needed to ensure information confidentiality, availability and integrity. Sco: Fortunately, we have a terrific chief information security officer (CISO) who is very skilled in data security and business operations, and he gets innovation. He helps make sure we're implementing practices that serve both our security interests and our business needs. Although, it's becoming more of a challenge. Look at something like enterprise search: Most knowledge management groups support this technology, but clients are now saying they only want ILTA's Peer Award Finalists Innovate for Application Delivery ASK THE EXPERT SCOTT RECHTSCHAFFEN As Littler's Chief Knowledge Officer, Scott D. Rechtschaffen leads the firm's effort to provide innovative client services by integrating new technologies and work processes and enabling attorneys and clients to access the collective knowledge and experience of the firm's more than 1,000 attorneys. Contact him at srechtschaffen@littler.com. LISTEN TO THE RECORDED INTERVIEWS ONLINE: www.iltanet.org/podcasts

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