ILTA WHITE PAPER: NOVEMBER 2015 WWW.ILTANET.ORG
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About the Author
Terry Coan is a senior director for HBR Consulting and leads the firm's
information governance and business inception practice. In his engagements
with over 30 Am Law 200 firms, Terry has developed information governance
programs, conducted assessments of existing programs against professionally
accepted practices and designed and implemented technologies to improve
business processes. Contact him at tcoan@hbrconsulting.com.
Clear These Hurdles
and Transform
New Business Intake
It's no secret that clients value cost-consciousness
almost as much as they value quality legal services.
As general counsel become more focused on value and outcomes,
a growing number of law firms are exploring ways to improve how they
deliver legal services. To some extent, firms are already applying process
optimization principles to increase efficiencies and better align their back-
office processes to deliver increased profitability.
