A Gauntlet of Challenges:
GLOBALIZED DESKTOP
Supporting a by David Svoboda of Strasburger & Price L.L.P.
So your firm has a new international office and/or you are new to a position that now includes supporting international offices. Congratulations! You envision yourself
traveling to exotic places, meeting exciting people and having a great life-enriching experience ... or not. However you view the opportunity, it will be exciting and challenging at the same time. For over 15 years, I provided IT management and support in nine countries (10 if you count California since it can be a different world in itself) with two top U.S.-based firms, and it truly was a wonderful experience. It always brings me satisfaction to solve an issue, fix a problem, make the computer do as I wish and get that thank you and smile from a user. As a good friend of mine would jokingly say, "Another life saved." I have learned various tips and tricks through my adventures; there are certainly some technical and nontechnical challenges you can expect when supporting a globalized desktop … plenty of opportunities to "save lives."
52 Peer to Peer
Access a free audio recording of the
"Challenges of the Globalized Desktop" conference session.
conference/iltanet.org/downloads
