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SMART MOVES
28 RBC Connect Collaboration
Technology: Leading Change for
the Long Haul
CASE STUDIES
32 Technology, Talent and LPM: The
Littler CaseSmart Approach
34 WilmerHale ClientCommons: A
One-Stop Shop Client Extranet
36 Employee Engagement: The New
Talent Contract
38 The Future of Patent Analysis at
Skadden
BEST PRACTICES
8 Find the TIMWOOD, Eliminate
the Waste
10 Centralize Your Conflicts of
Interest
16 A Road Map To Reassess Law
Firm Business Processes
18 Lean Six Sigma 101
22 The All-Consuming RFP: Making
the Best of the Process
ASK THE VENDOR
24 Which business process should
legal organizations improve
immediately for long-term
success?
ASK THE EXPERT
78 Improving Today for a Better
Tomorrow
THE WORD ON WORDS
82 Tips on How To Improve Your
Writing
LESSONS LEARNED
84 Taking Lessons from SeyfarthLean
CONTENTS
42
42 2020 Vision: The Genesis of Lawyers?
48 Maximize Efficiency with Technology-Enabled
Workflows
50 Move Law Departments Up the Enterprise
Value Chain
54 In-Person Versus Virtual Jury Research: Does
It Make a Difference?
56 Automation To Avoid Productivity Killers
58 Data Analytics for Profitable Business
Development
62 AFAs Are Here to Stay!
FEATURES
66 Collaborative Technology and E-Litigation in U.S. Courts
70 Pursue Process Excellence
