PEER TO PEER: THE QUARTERLY MAGA ZINE OF ILTA 28
One hundred years ago, Sir Ernest
Shackleton's expedition ship Endurance became
locked and crushed in pack ice. Shackleton and his
men spent three years engaged in a fight for survival
— a fight they ultimately won against all odds.
Shackleton's achievement in leading his men to safety
in such a harsh and unforgiving environment is a
testament to his leadership skills. Whether or not the
perils of knowledge management have any business
being mentioned alongside the suffering of the crew
of the Endurance, there are lessons to be learned
about leading change.
In a 2006 article for the Harvard Review, John
Kotter set out the criteria for leading change:
1. Create a sense of urgency
2. Build a coalition
3. Develop a vision and strategy
4. Communicate the change vision
5. Empower broad-based action
6. Generate short-term wins
7. Consolidate gains and make more change
8. Anchor new approaches in the culture
SMART MOVES
About the Author
Robert Bell is the Assistant General Counsel & Legal Knowledge Officer at Royal Bank
of Canada. Robert oversees the RBC Corporate Archive, the Law Library and the Law
Group's knowledge management and professional development programs. Contact
him at robert.w.bell@rbc.com.
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