PEER TO PEER: THE QUARTERLY MAGA ZINE OF ILTA 70
ILTA's "Legal Technology Future Horizons" report,
released in May 2014, provides insights and practical
ideas to inform the development of future business
and IT strategies for law firms, law departments and
legal technology vendors.
It is not surprising that process improvement was
part of the mandate to ensure survival. Relevant
excerpts from that report are highlighted here.
PURSUE
PROCESS
EXCELLENCE
FEATURES
EFFICIENCY AND PERFORMANCE
A combination of intense competition
and a desire to control the costs of global
expansion are expected to drive a focus
on efficiency and performance, with IT
expected to play an enabling role. Key
priorities are expected to be a greater
focus on cost and efficiency, the adoption
of lean staffing models and the emergence
of a rigorous performance culture. The
pursuit of efficiency is expected to drive
the adoption practices such as lean
management, Six Sigma and legal project
management. In addition, there is a
growing interest in what can be learned
from the field of design. Such thinking,
coupled with local market insights, could
become increasingly influential when
designing the customer experience and
operational processes in new markets.
