Issue link: https://epubs.iltanet.org/i/5394
www.iltanet.org Firm University 21 Learning management systems in a Web 2.0 WorLd Some LMS systems now allow a user to choose which type of learning they wish to use in order to fulfill the learning objective. In this "equivalency," a learning objective is associated with several learning resources of equal value, thus allowing the learner to choose the method. For this to be manageable across the firm, trainers need to be able to create different combinations of user groups with associated core competencies. With today's increased flexibility, trainers can create and edit competency frameworks and multiple categories and groups of competencies without difficulty or headache. Assess Skills The LMS of today will allow trainers to assess skills both pre- and post-training (Kirkpatrick Level 2). Not only this, the LMS should allow them to recognize the skill gaps and deliver training targeted directly at users. For instance, if you test your secretary in Word skills, and it turns out he is weak on section breaks and footers, the LMS generates a training plan with just those learning resources. It then tests him again to prove that the lesson has been assimilated. Modern LMS's allow trainers to report on Kirkpatrick Level 3 (Behavior) and Level 4 (Results), so that they can complete the process of proving a return on the training investment. ImproveD reportIng The reporting functions of LMS's have improved greatly. Driven by training professionals keen to prove the value of training to the business, a typical LMS will now have about 40 standard reports and offer the ability to produce custom reports against most any criteria one can imagine. This is an enormous help to overstretched training departments who are often so busy training that they have no time to record their achievements in detail. With today's systems, trainers can report on every aspect of their users' training and development: skills gaps, skills analysis, resources, users who have not met CLE, total lesson time, etc. CLIent traInIng anD e-CommerCe Adding Value for the Firm Now that it is easy to customize the front-end of LMS, many firms are providing training to their clients this way. This is an excellent opportunity to offer value-added services to clients and gain a competitive advantage. Many firms also view this as a source of considerable income. Direct E-Commerce Capabilities To facilitate income generation, some new LMS's offer e-commerce to process payments. Advanced features can include creating business rules for transactions, such as discounts for certain learner types or course bundles, managing shopping carts and checking certifications or learner status to determine eligibility. vIrtUaL CLassrooms These features are not new, but they are being used more often, so it is important that Web- conferencing and virtual classroom tools are seamlessly integrated into the LMS. This becomes an important factor when choosing a system. searCh FeatUres For the LMS of 2010, a critical feature will be search functionality. As firms increase their use of online training and other online repositories