Issue link: https://epubs.iltanet.org/i/53573
IT Department Provide Support for End Users' Home Computing Needs Yes, we make house calls Yes, we provide telephone support Yes, we require the user to bring the PC to the office Yes, but only to the extent of helping them with access to our remote access systems No, but some of our employees "moonlight" to earn extra money by providing home computing support No, but we provide referrals to home PC consultants No, we do not provide home PC support Weekend Days Small 10% 13% 21% Medium 16% 12% 8% Large 5% 6% 8% Very Large 13% 20% 13% On-Site Employees On Call/Pager Employees Third-Party Third-Party with escalation to employees Not Covered 38% 47% 52% 36% Small 22% 69% 7% 4% 5% Medium 10% 82% 4% 4% 6% Large 13% 67% 6% 21% 5% Very Large 31% 60% 11% 24% 0% 5% 8% 13% 7% Weekend Nights On-Site Employees On Call/Pager Employees 7% 7% 2% 6% 6% 10% 9% 2% Third-Party Third-Party with escalation to employees Not Covered Small 21% 68% 7% 4% 7% Medium 8% 78% 4% 4% 10% Large 8% 63% 6% 22% 10% Very Large 20% 69% 11% 31% 0% Week Days On-Site Employees On Call/Pager Employees Third-Party Third-Party with escalation to employees Not Covered Small 87% 14% 7% 3% 0% Medium 96% 8% 2% 2% 0% Large 86% 5% 5% 11% 0% Very Large 98% 18% 4% 7% 0% Holidays On-Site Employees On Call/Pager Employees Third-Party Third-Party with escalation to employees Not Covered Small 22% 67% 8% 4% 7% Medium 8% 80% 4% 4% 8% Large 11% 59% 6% 22% 14% Very Large 27% 66% 11% 27% 0% Week Nights On-Site Employees On Call/Pager Employees Third-Party Third-Party with escalation to employees Not Covered 44 Small 25% 67% 7% 4% 4% 2011 Staffing Survey Medium 10% 79% 4% 4% 8% Large 11% 67% 6% 22% 6% www.iltanet.org Very Large 42% 60% 9% 29% 0%