Issue link: https://epubs.iltanet.org/i/53573
ILTA's 2011 Staffing Survey Important Factors to Place IT Professionals in Branch Offices Number of users in branch office Data center facility located in branch office Distance from main office/time zone differences Needy or demanding users in branch office Lack of available consulting assistance in branch office location Other 13% 25% 19% 9% Small 51% 10% 11% Medium 45% 0% 5% Large 61% 4% 5% Very Large 71% 2% 4% How Support is Provided to Users in Offices With No IT Staff User support services are centralized in our main office We use remote control tools to assist with software questions and problems 5% 10% 8% 18% 0% 11% 0% 13% We outsource as needed tasks that must be done on site, such as printer repairs, PC moves, etc. Facilities staff handle many hands-on tasks involving technology equipment and support Duties Performed by Branch Office IT Staff Application Development Application Administration Application Deployment End User Training Helpdesk and Desktop Support IT Management Knowledge Management Networking Practice/Litigation Support Telecom and Audio-Video Web Development Other Small 3% 21% 21% 28% 49% 5% 5% 23% 18% 23% 0% 49% Medium 0% 11% 15% 22% 41% 0% 0% 4% 0% 11% 0% 59% Large 8% 25% 24% 31% 65% 8% 0% 31% 18% 47% 8% 31% Very Large 7% 25% 30% 59% 86% 25% 0% 30% 30% 64% 2% 9% % of IT Dept Time Spent on Firmwide Activities Average % Median % Small 74.9% 90.0% Medium 71.2% 80.0% Large 68.3% 80.0% Very Large 71.5% 80.0% A member of branch office administration is trained to handle basic user support services We send someone from a nearby office when on- site assistance is required Members of the IT staff regularly travel to branch offices with no IT staff Other 11% 20% 20% 37% Small Medium Large Very Large 72% 88% 77% 80% 57% 88% 98% 93% 24% 52% 57% 61% 7% 26% 35% 41% 20% 28% 50% 61% 27% 17% 60% 4% 73% 3% 49% 2% Offices With No IT Staff? Yes No Small 97% 3% Medium 100% 0% Large 95% 5% Very Large 91% 9% % of IT Dept Time Spent on Local Office Activities Average % Median % Small 48.8% 40.0% Medium 34.5% 20.0% Large 35.0% 30.0% Very Large 29.1% 22.5% www.iltanet.org 2011 Staffing Survey 43