provide excellent query and report performance.
Conversely, if only a subset of the practice
management system data is available, users will
become frustrated that they cannot reach the
conclusion of their data inquiry.
16. A Great Training Program: Dashboards should
be highly intuitive, so deep training is not
typically required for the dashboard users. But
power users will need to get familiar with both
the cube structures and how to query them. If
your power users have the materials to bring
their skills up to "cube wizard" level, their ability
to respond to management queries will be taken
to a new level.
17. Wide Dashboard Deployment: You need to be
aware in advance of any requirements for client
access licenses (CALs). Imagine you have deployed
your dashboards to all partners, and you now
want to extend the deployment to include your
450 associates. If there will be additional costs
associated with the new deployment, you don't
want to be surprised. There are three line items
that might result in extra costs:
• BI viewers
• Vendor "per user" licenses
• Infrastructure licenses (for example, additional
SQL Server per-user CALs)
ILTA WHITE PAPER: OCTOBER 2014 WWW.ILTANET.ORG
54
A BUSINESS INTELLIGENCE BILL OF RIGHTS:
20 CRITICAL FACTORS FOR SELECTING YOUR BI SOLUTION
Why should you be restricted to talking to the three
to four firms handpicked to give glowing references?
TOUGH QUESTIONS FOR VENDORS:
• What is your strategy for data granularity
versus performance?
• Where do you draw the line? For example,
are timeslips and journal entries available?
TOUGH QUESTIONS FOR VENDORS:
• Can you give me an overview of your
training program?
• How is the training delivered: onsite,
remote, tutorials, etc.?
• Can you show me examples of your
training materials?
