publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/395170
solution meets your needs is to see it running with your data. The vendor can address this requirement in several ways: • Offering a proof-of-concept demo • Giving you a trial period • Offering a 90-day unconditional money back guarantee You are entitled to strong and contractual assurances that the performance and capabilities you were shown during the demo process are going to be achieved during your deployment. coding custom reports and dashboards. The key point is to enable your power users to start working with the cubes and testing the dashboards as quickly as possible. • They should see more dashboards and content. For example, office managers should have additional dashboards to enable them to compare the performance of participating attorneys in their offices. ILTA WHITE PAPER: OCTOBER 2014 WWW.ILTANET.ORG 50 A BUSINESS INTELLIGENCE BILL OF RIGHTS: 20 CRITICAL FACTORS FOR SELECTING YOUR BI SOLUTION Some screens (especially at the total firm, office or department level) might take longer, but the average refresh time of all dashboards should be around five seconds. TOUGH QUESTIONS FOR VENDORS: • How can I see your solution running with my firm data? • If the product does not perform as promised, can my firm get all the money back, including the installation service fees? TOUGH QUESTIONS FOR VENDORS: • Once the server is available, how long will it take before the basic installation is complete? • What is your current backlog for implementations? • Based on the modules we are purchasing, how long will it take to complete the installation? 4. Get into Production Quickly: Once your firm has purchased a BI solution, get into production quickly. A reasonable expectation is that basic system install should be completed in a couple of weeks. Some deliverables will obviously take longer: profitability implementations, budget implementations, completing cube modifications, 5. Role-Appropriate Content: One set of dashboards will not work for all timekeepers and decision-makers in the firm. In fact, anyone who is a partner, executive, office manager, etc. will require multiple sets of dashboards for each of his or her firm roles. When users are assigned to "higher level" roles, there are two changes in their content. • They see a bigger slice of the data, such as the performance of all timekeepers in the department they manage