ILTA White Papers

Exchange 2010

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Web-based interface that allows designated users to search typical criteria across e-mail, contacts and calendar items. The results of multi-mailbox searches are sent to a designated discovery mailbox for further review, where the results are organized based on the query, mailboxes in which content was found, and the original folder hierarchy of those mailboxes. Archiving & Retention When deployed with an Enterprise Client Access License, Exchange 2010 now includes the ability to provide e-mail archiving features natively within the product. Although client-side personal archiving has been available in Outlook for years, few have embraced the practice due to storage and e-discovery concerns related to maintaining individual PST files. Exchange native archiving improves on this approach by allowing administrators to create a secondary “archive mailbox” for each user to which content can be moved — through policy or proactively by users. A few caveats about Microsoft’s offering that differentiates it from third-party solutions include: • Access to the archive is available online only (although, Outlook Anywhere connectivity also provides access to the archive) • Stubbing functionality is not available • Archiving policies may not be as granular as third- party solutions Basic retention functionality has been improved in Exchange 2010 with granular policies that can be applied per folder or per individual message: 12 Exchange 2010 ILTA White Paper • Policies can be applied and managed centrally or users can be allowed to choose an appropriate retention policy via a convenient drop-down menu in Outlook 2010 or Outlook Web App 2010 • Archive and retention functionality can be combined to complete a full lifecycle for an item by moving it to the archive after a set period of time, and then deleting it from the archive after a longer set period of time Litigation Holds Another welcome addition to Exchange 2010 is the ability to place a true litigation hold on a mailbox. This allows administrators to prevent users from knowingly or inadvertently deleting mailbox content, and it keeps mailbox items in an unaltered state. When litigation hold is enabled for a mailbox, items that may have been deleted by users, applications or policies will be preserved and available for discovery searches. A Smooth Failover Perhaps the most compelling reason to upgrade to Exchange 2010 is a new feature called Database Availability Group (DAG), which offers a dramatic simplification and unification of high-availability and disaster recovery capabilities. A failover event in previous versions of Exchange might require expertise from multiple individuals or a third-party tool not supported by Microsoft. The DAG concept allows Exchange 2010 to own the entire failover and database replication process from within the application. With this capability, it’s not unreasonable to set expectations for a recovery point objective (RPO) or recovery time objective (RTO) of

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