PEER TO PEER: THE QUARTERLY MAGA ZINE OF ILTA 68
ASK THE EXPERT
WE AIM TO PLEASE:
NEW CLIENT SERVICE
IN LEGAL
"The customer is always right" is a mantra most of us are familiar with, but providing
exemplary service to clients within legal requires direction, advice, transparency and
much more. In an increasingly competitive landscape, law firms need to recognize
the needs of their clients and how every aspect of their operations affect clients.
Four members of ILTA's Business and Financial Management Peer Group, including a
law department member (aka the client), gathered for a virtual roundtable to share
their insight on this topic. Each person's interview can be heard in its entirety on the
accompanying podcasts.
LISTEN TO THE RECORDED
INTERVIEWS ONLINE:
www.iltanet.org/podcasts
