Under what circumstances do you engage consultants?
Special skills/knowledge
Emerging/new technology Staff augmentation Staff backfill Other
30% 11%
7% 7%
0% 10% 20% 30% 40% 50% 2010 45%
Here are unique “other” responses for this question: • Audits
• Migration to Exchange 2010 • Full system upgrades • Helpdesk
• If we do not know answer, we call them • Installs (vendor-specific) • Large projects • Major software and hardware upgrades • Managed service arrangement for all IT functions • Mergers • Project integration • Security-related projects • Software development • Training and network cabling assistance • Vacation coverage
• When doing specific network upgrades
What are your options for managing staff workloads?
Here are unique “other” responses for this question:
Re-prioritize work Pay overtime
Hire temporary staff
Request help from other departments
Other 11%
8% 7%
0% 10% 20% 30% 40% 50% 2010 44% 30%
• Bring in IT consultants • Do it ourselves no matter what • Hire additional IT staff positions • Longer hours for exempt employees • Runners are available to help me
• Use outsourced vendor - they provide staffing as needed • Work overtime
28
2010 IT Staffing Survey
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