ILTA White Papers

2010 Staffing Survey

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ILTA’S 2010 IT STAFFING SURVEY On a scale of 1 to 5, with 1 being the most important criteria, please rate the following considerations when hiring a new IT staff person. Here are unique “other” responses for this question: • Aptitude • Attitude • Strong customer service skills • Matches our mission and core values • Ethics, integrity • Gets along well with our staff and end users • Hands-on experience and a drive to get deep into technical issues, figure them out and see solutions to the end –– it’s about attitude and skills • Having an affinity for technology and a natural ability to troubleshoot • High-achieving graduates of a solid computer science program • Job stability pattern in career • People skills • Perceived compatibility with IT staff and firm culture • Personality, fit with the team • Work in a team environment and project management Does your firm support continuing education? Yes, with both time off and reimbursement No 23% 30% Yes, with only reimbursement Yes, with only time off 0% 4% 7% 10% 20% 30% 40% 50% 60% 24% 21% 2010 2008 49% 42% www.iltanet.org 2010 IT Staffing Survey 33

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