P2P

26 leveraging our secret sauce, which includes human qualities such as the ability to forge bonds and relationships with our clients, being empathetic, and, crucially, our ability to be critical thinkers. Second, start taking control today. Direct GenAI initiatives towards the places they add the most value and tightly control initiatives where AI tools might impact your firm's crown jewels. Here are three practical suggestions to get started. 1. Create systems that give legal professionals and AI instant access to knowledge, i.e., instant access to authoritative information in the proper context. This win-win should be a hygiene factor for modern legal workflows, irrespective of your long-term strategy. 2. Invest in training that ensures that legal teams both have a deep academic understanding of GenAI tools and the way they leverage statistical models to generate answers which are not guaranteed to be accurate, only statistically probable, and also the practical skills to effectively audit and add the necessary level of human judgment to the generated output. This is generally best accomplished by prioritizing tasks that are readily feasible for GenAI today and have high-value outcomes. These will typically be too complex to automate while being simple but time-consuming for humans. E.g., summarizing differences in regulatory requirements across two or three jurisdictions. 3. Identify workflows or work types that are unique or high value to the firm, especially those where you leverage significant in-house IP and expertise. Ringfence these with strong AI governance. Support the legal professionals in these workflows or work types with world-class knowledge and advanced tech, but tightly control the application of AI and the human audit process to produce high-quality work products. The insights shared by the co-authors of this article highlight the strategic value of taking a thoughtfully designed approach to best leverage the power of AI technologies towards effective, transformative initiatives. As we explore the inevitable integration of AI within legal workflows, protecting firms' unique knowledge and expertise is essential. By focusing on areas where in- house expertise, experience, and knowledge excel and applying AI thoughtfully, we can create workflows without compromising the human element and the relationships that clients value. This balanced approach allows us to adapt and be resilient in changing times.

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