P2P

28 or helping to avoid inadvertently offensive language or assumptions. Many companies have global offices, each with their customs and diction. Firms may attempt to create culturally appropriate communications, but efforts can be inconsistent and sometimes miss the mark. Simple AI prompts such as "make this communication appropriate for the London, UK office" make it easy to create communications that resonate with target audiences while acknowledging regional differences. ACCESSIBILITY AI can ensure the language is clear and accessible to a broader audience, including people with varying literacy levels or those for whom English is a second language. Employ action prompt verbs like simplify or shorten to verbiage that you may think takes more words than needed. Ask AI to provide bullet points or tables where information can be delivered in an easily consumable manner. You may communicate with someone for whom English is not their first language, and AI can be an excellent interpreter. Preface your text with a suggested persona for reading the information. Example: "Check the following message for language challenges as though it was being read by someone whose first language is not English." Regardless of our knowledge or understanding of diversity, we can all benefit from incorporating AI tools to improve clarity, sensitivity, and respectfulness in our daily communications. As a bonus, we model inclusive language, ensure cultural sensitivity, and increase communication accessibility. We should utilize any tool that empowers us to become better, more empathetic communicators to the fullest extent. Who knew AI could help us be more conscientious global citizens? I encourage you to give it a try! Contact ILTA's DEIC if you want to know more or have any questions. Learn more at iltanet. org/dei or contact us at deic@iltanet.org. CLIMATE SURVEY view the 2024 ILTA DEI Climate Survey Results. iltanet.org/dei ó RABIYA HIRJI is a Sr. Risk Solutions Advisory Director at Intapp. She has over 25 years of legal industry experience in providing effective risk management solutions for global firms. With a focus on delivering practical and actionable guidance, she specializes in enhancing organizational strategies, technology, and operations to effectively manage and mitigate risk. AMY MONETT is an Applications Trainer for McGlinchey with over 15 years of experience in technology education and training. She is also a member of ILTA's DEIC and McGlinchey's Ministry of Fun (MOF), a sub-group of McGlinchey's Wellness Works initiative that concentrates on fun firm activities to promote camaraderie and connectivity across 17 US offices. When she's not working, she enjoys playing tennis, reading books, and managing her Airbnb (for whom she is a Community Leader).

• Cover