Digital White Papers

I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G I E S 5 B U I L D I N G D A T A - D R I V E N T E A M S : F O C U S I N G O N S O F T S K I L L S around the gaps, using approximate solutions and being transparent about uncertainties. Comfort in gray space also involves resilience and flexibility. Professionals with this quality can adjust their approach when unexpected changes arise—such as a sudden shift in data policy or a new client request. Instead of seeing change as an obstacle, they view it as an opportunity to test their skills, learn, and improve. Having data teams that can adapt to ambiguity is crucial for law firms. Legal issues are often complex and unique, and data roles in this field require team members who can make decisions and provide value even without clear-cut answers. Navigating the gray space allows data professionals to maintain momentum and contribute meaningfully, even amid uncertainty. In interviews, law firms can assess this skill by asking candidates to describe situations where they had to work without clear direction or when they faced unexpected challenges. Look for candidates who demonstrate a sense of calm and composure in these situations and take the initiative to find solutions even when conditions are less than perfect. Building a Resilient, Innovative Data Team The legal sector is at a transformative crossroads, with data-driven insights poised to play a pivotal role in shaping the industry's future. However, law firms need data teams that bring technical expertise and a spirit of service, intellectual curiosity, and comfort in the gray space to make the most of this transformation. Firms can build an adaptable, empathetic, and resilient team by focusing on these three soft skills. This type of team can handle the technical aspects of data and communicate insights effectively, meet client needs, and thrive in a dynamic environment. Law firms that invest in hiring and nurturing these qualities in their data professionals ensure a better position for their team to innovate and offer meaningful value to clients. Ultimately, a well-rounded data team is a valuable asset for any firm. By valuing curiosity, service, and adaptability in hiring and development, law firms can build teams prepared to navigate the complexities of the legal data landscape and drive positive change in an ever-evolving industry. ILTA Rachel Shields Williams is a Director, Knowledge Management at Sidley Austin, with extensive experience in legal business development, marketing, sales, and technology. She excels at identifying and meeting customer needs, creating and executing innovative solutions, and leading impactful global initiatives. She is also a leader and contributor in the legal community, serving on the LMA International Board and the ILTA Program Planning Council, and a Fellow in the College of Legal Practice Management.

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