P2P

45 I L T A N E T . O R G or crafting guardrails that would address specific use cases, such as privilege in litigation cases. Working with your professional liability insurer to create mandatory ethics and responsibility training for your firm on Gen AI use might also be worthwhile. Returning to my opening statement about adopting previous "disruptive technology," reassuring clients that the use of Gen AI is no different. This is a logical progression for everyone. Vendors, law firms, and corporate legal departments are all exploring, having conversations, and getting comfortable with new technologies they can implement in their daily practice. Sailing Away Building trust in Gen AI tools is the most significant obstacle for firms seeking to move from the shore (experimentation stage) to the boat (widespread Gen AI adoption). Less than half (40%) of the attorneys we surveyed trust Gen AI for legal work. While there is always an inherent risk to every new legal technology we use, perhaps we don't need to reach 100% acceptance. Instead, as AWS Associate General Counsel Justin Grad quipped, we might only need to get an "acceptable tolerance level." Adequate training and education, strong data privacy and security, ethical guidelines and guardrails, and transparent and accurate results are the pillars of trust in Gen AI. By taking these steps, law firms and clients can ensure that everyone gets a comfortable seat on the AI boat before it sails too far out to sea. ILTA Jeff Pfeifer is the Chief Product Officer for LexisNexis North America and UK. In this role, he oversees the development and management of the LexisNexis f lagship product, Lexis+, along with a portfolio of over 20 solutions tailored for the legal market in North America and the UK. Jeff also serves as the site leader of the LexisNexis Raleigh Technology Center, located on the campus of North Carolina State University in Raleigh, NC. Have you checked out our newest Tip of the Week?

• Cover