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25 I L T A N E T . O R G T echnology is rapidly transforming the way law firms operate. And the legal sector, often cited as resistant to change, is embracing the power of technology to improve operational efficiency. With an overwhelming number of technology options on the market, finding solutions that support firm business goals tailored to their way of working can be challenging. Our recommendation: look for a solution that automates much of your firm's ideal way of working and intuitively connects all the firm's tools, processes, and tasks so users benefit from increased productivity and the firm benefits from efficiency. Diving into intuitive automation Intuitive automation (IA) automates the connection between tasks and processes to make work more intuitive for users. While not a separate tool in itself, IA should be a feature of your technology platform, enabled by a combination of adaptable tech and design thinking to capture your firm's best, ideal processes, and ways of working. The goal of IA is to simplify and streamline complex, time-consuming, and cross-functional processes by leveraging law firm best practices and supporting user intentions to complete those repetitive tasks. The outcome should feel like a system that anticipates user needs, adapts to preferences, and changes, and makes intelligent decisions. Through use of IA, your platform should essentially integrate the activities within individual tools and workflows at your firm to support its own ideal ways of working. Over time, firms using systems built with IA can learn from user interactions to improve their performance and accuracy. Ultimately this increases productivity, reduces errors, and enhances the user experience. The law firm technology ecosystem and intuitive automation Intuitive automation's role within a firm's technology ecosystem is to provide streamlined automation between all the tools a firm uses to enhance efficiency and optimize legal outputs. It acts as the connecting bridge between point solutions and the complete, fully functioning tech ecosystem. Here are some ways IA can enhance a law firms tech ecosystem and improve efficiency: • Optimizes workflow: Intuitive automation helps law firms optimize their workflow by automating repetitive and routine tasks. It helps identify what tasks can be automated, like client intake, document review, and matter management, so that legal professionals have time to focus on other priorities and higher-value responsibilities focused on client outcomes. • Integrates with other systems: For intuitive automation to support workflows, it needs to be able to integrate with existing technology systems "Firms using systems built with IA can learn from user interactions to improve their performance and accuracy."

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