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34 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | S U M M E R 2 0 2 3 Additionally, legal staff say they are much more likely to be affected by being understaffed, not having enough resources, and dealing with pressure from clients, compared to administrative support roles. On the flip side, administrative roles are more likely to say they are stressed by team or firm culture issues, not having clear processes in place to follow, and a lack of support from leadership. Ultimately, these insights can help your firm ensure you're appropriately addressing the needs of legal and administrative support staff—rather than taking a "one size fits all" approach. Technology is helping law firms adapt to challenges. Law firms must have an effective way to communicate, store, and share confidential information with clients, and inadequate technology can have a huge impact on the client experience. The survey graph shows how respondents perceive tech's importance to specific aspects of their work: F E A T U R E S Early Stephens As Actionstep's Global CEO, Early is focused on accelerating the cloud-based legal practice management company's global go-to-market strategy, with an emphasis on the US market. Early has a strong track record as CEO of fast-growing private equity backed companies, most recently Infogix, a leading data intelligence platform for Fortune 1000 companies. Early's leadership experience across sales, product, and corporate development positions him well as he leads Actionstep through the next phase of planned growth. It's clear that tech has an impact on almost every facet of legal work, from profitability to client satisfaction. Law firms' ability to grow is critical to long-term success, and as the research revealed, technology is a key piece of that puzzle. As the legal industry continues to change and find a new equilibrium, technology should enable firm leaders to innovate and create appropriate business models. Initial Report feedback and engagement has been phenomenal sending a clear signal that a survey data gap for the firm mid-market indeed exists. We look forward to the producing the next edition in 2024 and welcome any feedback or new data you'd like to see. Please feel free to reach out. ILTA

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