I
L
T
A
S
U
R
V
E
Y
R
E
S
U
L
T
S
|
L
I
T
I
G
A
T
I
O
N
A
N
D
P
R
A
C
T
I
C
E
S
U
P
P
O
R
T
16
I L T A ' S 2 0 2 2 L I T I G A T I O N & P R A C T I C E S U P P O R T S U R V E Y R E S U L T S
If you outsource what are your top 3 criteria for selecting a service provider?
Cost | Pricing Models , 27
Past Experience |Relationship | Reputation , 22
No Answer , 22
Quality | Skill of Provider | Reliabilty , 21
Service Levels | Responsiveness | Customer Service , 13
Features | Ease of Use , 9 Type of Services Offered , 7
Client Preference |
Requirements , 6
Data Security , 5
Data Volume , 4 N/A, 4
Location , 3
Data
Complexi
ty , 2
Timing
Require
ments, 2
Top3 Criteria for Selecting a Service Provider
