Digital White Papers

I L T A S U R V E Y R E S U L T S | L I T I G A T I O N A N D P R A C T I C E S U P P O R T 6 billing number (using on-premises software) over to a cost recovery data point as the use of cloud computing rises. As with many business processes in law firms, the internal cost of monitoring, reporting and follow up to actively manage realization rates may certainly outweigh the benefits. Certainly, a calculation of realization during the year would be beneficial to understand the true value of litigation support, but, again, that will be mitigated by the method and means that realization fits into the big picture. The act of trying to obtain this information may throw a bright spotlight on a number that is not beneficial to the firm – so it is key to determine if anyone is using that number to evaluate the performance of litigation support or a person before we begin to demand access to it. The. Cloud. The perfect example of disruptive technology - while it is a place and not a specific technology – this place has caused a shift in the thinking of litigation support technology from a 'free' on-premises with indirect, internal costs to a dollar spend. There are many reasons firms consider moving to the cloud, our survey results are topped by Cost Recovery, Security and Functionality. None of these are surprising but the impact of cloud is significant. One would think that small firms can now compete with larger firms as common resources are available, however the cost of implementing cloud where there is a history of this technology spend being part of overhead is such a large business disruption. One of the key functions of litigation support is training – both in ensuring that all of us that work in litigation support remain knowledgeable as well as providing training to our case teams. We spend a great deal of time in specific program training on features as they are needed by case teams – as I am in Detroit, I use the automotive moniker "Just in time" Training. It fits most case teams, until they need to know a skill they are loathe to spend unbillable time to attend any class or organized training. Other than specific programs, the other top results related to core competencies and processes - often these are learned by involving the litigation support professionals in matters as they proceed, but organized training is always beneficial. I know that I educate on production format (evaluating ESI Protocols) and quality control (family complete productions!), processing basics (how information translates from the client's email I L T A ' S 2 0 2 2 L I T I G A T I O N & P R A C T I C E S U P P O R T S U R V E Y R E S U L T S

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