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43 I L T A N E T . O R G #8 – Content managers need the help of IT to do their job There are some platforms that leverage proprietary languages and tools to render intranet pages within SharePoint. The challenge is that the skills required to create and edit pages and the content within them are often beyond the range of many content managers. When the technical bar is too high for content managers, they usually lean on the IT department to do their job. This increases IT's workload and slows down the delivery timeline. Today there are much better ways to manage pages and the content within them, which require zero IT involvement. SharePoint- based intranet tools should operate squarely within the confines of Microsoft's content management model as opposed to a proprietary approach. Anyone who is comfortable editing a SharePoint page should be able to drag and drop assets that the intranet platform provides on it. There are modern solutions in the marketplace today that enable content managers in this way. #9 – You're not using a legal-specific solution There are dozens of generic intranet platforms in the marketplace, and they are . . . well . . . generic. Keeping things generic is great for the vendor because it allows them to expand their installation base into other industries. However, not having a legal-focused solution is a liability for firms. Law firm needs are vastly different from those of, say, a financial services firm. The tools and solutions firms deploy need to be designed to reflect how legal work gets done. Legal-specific vendors understand how that work gets done and design their solutions to fit that paradigm. Having out-of-the-box connectors to the back- end systems law firms use and a deep understanding of legal processes make legal vendors much more productive. Legal-specific solutions also have another very important quality that is often overlooked. As legal vendors deploy their platform, firms typically engage them to customize the solution to the way they work. This process results in new innovations that ultimately get incorporated into the product. As the platform gets deployed to more and more firms, the product expands its capabilities, and existing users get access to these. This innovation cycle allows the product to evolve in alignment with industry best practices. #10 – Your intranet isn't mobile-ready Most experts agree that the remote/hybrid work movement is here to stay. Sometimes remote work happens from a desktop in a home office, but sometimes it takes place on an iPad in an airplane. Intranets need to seamlessly accommodate both scenarios and everything in between. Every intranet page built needs to be responsive by default "The tools and solutions firms deploy need to be designed to reflect how legal work gets done."

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