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I L T A N E T . O R G
ILTA's 2021 Technology Survey
ILTA's most prestigious publication each year is our annual
Technology Survey.
The Tech Survey provides substantive data against which
you can benchmark your organization's technology
implementations and future plans. This year's Survey has
incorporated a new section related to COVID-19 and the free
Executive Summary's narrative will address some of the
lingering, and possibly enduring, effects that COVID-19 has on
the legal technology landscape.
The 2021 survey included insight from over 460 firms
representing 125,000 attorneys and approximately 250,000
total users.
Many of our ILTAns receive a Complimentary copy, based
on survey participation or sponsorship levels. For more
information on accessing the survey, or to purchase, please
visit the 2021 Technology Survey page.
Find more insights into the 2021 Technology Survey results
in the Executive Summary.
I L T A ' S 2 0 2 1 T E C H N O L O G Y S U R V E Y : E X E C U T I V E S U M M A R Y
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ILTA's Technology Survey is a crucial research document for the entire legal industry. From
the CIOs of global law firms to IT leaders wearing multiple hats in smaller firms, to heads of
legal operations in corporations, to technology consultants, developers, and vendors, they
all use the survey results as a blueprint for future development and planning.
ILTA's volunteer Technology Survey Committee elicited many and varied perspectives from across the legal
ecosystem to analyze this year's survey results. We looked at the mission critical applications and services for
the next year and what's become irrelevant, where are people simplifying, consolidating and reducing spend,
and where they are accelerating, investing, and innovating. Many assumptions we had going into the survey
were validated – "More" cloud, MS Teams and Zoom, O365, laptops, IG concerns, automation, and the effects
of vendor consolidation. There were surprises – cloud-first philosophy was even higher than expected with
the pace of movement to cloud-based DMS and O365 (more on that later in this summary.) Those who are
using Teams are mostly provisioning them manually (75%), which means firms are still figuring all this out.
Next year, a very different picture will likely be painted.
What follows is a compilation of many perspectives, voices, opinions and conjecture to help you, whatever your
role in the delivery of legal services, talk with your stakeholders and make decisions to improve the business
and practice of law in your organization. We've included a new section with opinions of what ILTA's solution
providers find useful in the survey results. Those are also of interest to the law firms they serve.
Technology
is the
business
enabler for
law firms.
B Y T O D D C O R H A M , T J J O H N S O N ,
J I M M C C U E A N D B A R R Y S O L O M O N
Executive Summary
F R E E D O W N L O A D
We have a TON of new
recordings, now available!
Click here to check out the Recordings and
for purchase options
