P2P

What is Design Thinking? At its core, design thinking is a human-centered process for creative problem solving that encourages organizations to keep a focus on the key stakeholders the current problem involves. If implemented correctly, design thinking leads to more innovation, better products, services, and internal processes. When an issue arises that requires a solution, a top question should always be, "What's the actual human perspective behind this solution?" Design thinking defines the creative process for non-creatives and creatives alike by using a systems approach. System Thinking: • Ask the right questions to solve any problem and properly identify the underlying challenges. • Visualize and organize information effectively to foster creative collaboration. • Involve the necessary stakeholders who the problems affect. Why do Law Firms Need Design Thinking? Law firms find themselves facing unique challenges due to the COVID-19 pandemic. Work from home, hybrid work situations, and the return to office planning and implementation are disrupting operations in ways that just were not a consideration before the COVID-19 pandemic. Not to mention, the ever-evolving security threats and the complex nature of information governance. The costs and inefficiencies that permeate from paper records rooms and offsite storage are problems that can be solved with a design thinking mindset. The value proposition of office space is a driving force of change, but while some firms are right sizing for a smaller real estate footprint, others must contend with new challenges from growth. Design thinking processes can benefit law firms as they prepare to tackle these issues in a dynamic business environment that is unprecedented. Design thinking processes aid law firms by helping them to start asking the right kind of questions, involve the people directly affected, and create innovative solutions that address the following topics: • Work From Home How can internal office operations or contracted facilities management process daily mail more efficiently and securely by re-designing the mailroom to become a best practice digital mailroom? How can firms better serve attorneys' document requests in a distributed workforce environment? • Office Restack, Consolidation, and Expansion How can law firms eliminate the paper footprint and need of physical records rooms? How can law firms eliminate costs and put a stop to the flow of physical records into offsite storage? • Security What are actionable steps law firms can take to reduce the risk of evolving security threats targeting law firms and their sensitive documents? How can the process of mail distribution and records storage become more efficient and secure? 35 I L T A N E T . O R G

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