Digital White Papers

INTRODUCTION About ILTA Providing technology solutions to law firms and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. Welcome to the eighth annual ILTA Knowledge Management White Paper! As the years pass, we continue to see KM evolve — and promote intelligent business — as it contributes to solving new problems. For example, we explore the contributions of KM to legal project management and pricing, as each of those challenges takes on significant meaning to the bottom line of law firms and legal departments. We also explore how KM can apply itself to the analysis of "big data," providing a more solid ability to make important predictions that can aid in both the practice and the business of law. And we see KM advance further as its more traditional offerings are reinvigorated. On the practice side, we see a new approach to precedent management and document assembly, developed through years of experience, and sometimes with the aid of new tools that analyze precedents. With administrative process, we see a more intelligent business environment coalesce around smart user interfaces that simplify and take the pain out of workflows, streamlining human effort and freeing our work force to focus on the higher-level problems they need to solve. Statement of Purpose ILTA is the premier peer networking organization, providing information to members to maximize the value of technology in support of the legal profession. Disclaimer This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of But KM continues to provide important value in keeping an organization in touch with itself and its clients. Experience systems are central to this goal, as are client-facing KM platforms. Both can contribute to the development of a shared culture while guiding users to the resources they need in real time. These functions lie at the root of all KM solutions and fuel the legal profession as it reaches for even greater efficiency. The KM ideas and implementations in this white paper truly represent intelligent business at its best! experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. Copyright Notice Copyright © ILTA 2013. All rights reserved. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 9701 Brodie Lane, Suite 200, Austin, Texas 78748. I'd like to extend a special thanks to the authors and their organizations for sharing their wisdom, experience and vision. If you have any comments about the content or suggestions for future topics, please contact me at mpanetta@crowell.com. Mary Panetta Member, ILTA's Knowledge Management Peer Group Steering Committee

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