Peer to Peer: ILTA's Quarterly Magazine
Issue link: https://epubs.iltanet.org/i/1415201
33 I L T A N E T . O R G • User experience: For your courts' users to adopt an online dispute resolution system, it's important that the platform is easy to use. Test out the site so you understand how each person – defendant, attorney, magistrate, etc. – will experience it. For example, can drivers make a payment within the platform or are they sent to a separate site? How robust is the ODR provider's customer service? • Future needs: Learn whether the platform can be customized to fit not only your current needs but also accommodate your future needs. Consider other use cases beyond traffic citations, such as civil cases. Some ODR providers claim to offer customization but only offer limited options while others will re-code the platform to meet your court's needs. Conclusion With online dispute resolution, courts can handle cases fairly and efficiently while increasing collaboration, improving workflows and reducing workloads. ODR enables courts to not only meet current needs but ensure they are poised to meet future requirements as well. Offering greater efficiency and greater access to justice, ODR is here to stay. ILTA Jarrett Gorlin ihas 25 years of local law enforcement experience in the Greater Atlanta area and is currently a major in the Clayton County Sheriff 's Office. He co-founded technology company Judicial Innovations, which provides free cloud-based platforms for online traffic court resolution, government payments and probation management. www.judicialinnovations.com Season Two of Bleeding Edge is well underway! We're excited to share brand-new podcasts, content, interviews, and a whole lot of fun! For our sophomore season, we are led off by Cindy MacBean, Litigation Support Manager at Honigman LLP in Detroit, MI. Cindy is also the Publication liaison and to the ILTA Program Planning Council. Alongside Cindy will be Beth Anne Stuebe, ILTA's Director of Publications and Press, and joining them both with be a rotating cast of characters from the ILTA Business Partner world, along with some fantastic subject matter experts! T U N E I N