P2P

73 I L T A N E T . O R G Jae Um is a strategy executive, insights analyst & business designer for fast-changing legal markets, with over a decade of industry experience. She is the founder and Executive Director of Six Parsecs, an insights firm for the legal vertical. In addition to strategic consulting for law firm leadership, Jae serves on advisory boards for emerging legal tech companies. She is also a contributing author to Legal Evolution, American Lawyer, and other publications covering the legal industry. Brad Blickstein is principal of Blickstein Group, the leading industry intelligence firm focused on helping legal service providers better understand and serve their clients. He is also co-head of Baretz+Brunelle's NewLaw practice group. Brad has been studying, analyzing and reporting on how legal services are purchased and delivered for nearly 30 years and is the creator and publisher of seminal research, including The Annual Law Department Survey. Saccone adds that "low-code platforms do enable faster turnaround and handling for a greater volume of ideas and experimental apps but that creates greater need to control and vetting in order to ensure apps meet enterprise standards for security, design and more. Always bear in mind that internal operational apps and revenue-generating tech products carry different burdens and different ROI." For CIOs exploring service and business model innovation, we recommend an open-minded approach that leaves sufficient white space to rethink the procurement and deployment of technologies. This is especially important when considering the intended role of practicing attorneys who remain measured, compensated and incentivized by revenue targets. The opportunity cost of fee-earner time is often the largest hidden cost in ill-considered or poorly planned innovation initiatives, and also one of the largest impediments to success. Saccone sums it up: "Building products with input from lawyers is a very different proposition than asking them to learn new skills and build their own." A New Hope, Always Most of us are making our way through 2021 with some combination of exhilaration and trepidation. Within the legal market, we face widespread fatigue at the same time we need to ramp up the pace and extent of change and stress. Amidst the turbulence, however, we see immense opportunity for the enterprise legal market to emerge stronger and better prepared for the world as it will be. Technology is a critical component of the evolutionary march of progress, and CIOs can and will serve as stewards and leaders of that change. ILTA

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