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P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | S U M M E R 2 0 2 1
I N T H I S I S S U E
Adapting to
Acceleration: Tech
Challenges and Changes
2 From the CEO
5 Q&A With ILTA's Board of Directors
U P F R O N T
F E A T U R E S
12 Understanding—and Overcoming—Data Security
Failures and Insider Threats
B Y B E N L I U
18 An AI-Powered Chatbot - A Significant step in Digital
Transformation of Legal Workspace
B Y R A G AV J A G A N N AT H A N
26 Can Law Firm Culture Shift to a Post-Pandemic
Mindset?
B Y L E I G H V I C K E R Y
30 Keeping work flowing with a Digital Mailroom
B Y K A R E N C U M M I N G S
34 The Legal Marketing Technology Ecosystem: Identifying
Gaps and Opportunities for Firms of All Sizes
BY A L E X A N D E R KOT L E R A N D G O R D O N B R AU N -W O O D B U RY
44 Foreign Language Litigation Support for Corporate
Legal Documents
B Y S A B R I N A P A R
48 Careful What You Ask For! Managing Accelerated
Advances in Technology Services, Post-Pandemic
B Y C A R L O S G Á M E Z
P A R T 2
