7
I L T A N E T . O R G
80 Asking the Right Questions
B Y T J J O H N S O N
84 Great Online Benefits Come in Small Packages
B Y J E A N N E M A R T I N E Z
88 Member Resources
M E M B E R S H I P U P D AT E , E V E N T S U P D AT E , A N D M O R E
I N T H E B A C K
B U S I N E S S P A R T N E R
S P O T L I G H T S E R I E S :
Z E R Ø
Welcome to the new ILTA Business Partner
Spotlight Series. These short, informative
podcasts will highlight an ILTA Business
Partner, giving that partner organization a
chance to speak directly to ILTA members about
their products, services, or new and innovative
ways that they are interacting with ILTAns!
W A T C H I N T E R V I E W
ILTA's 2021
Programming
Priorities
This programming
framework sets
programming priorities for
all ILTA volunteer groups who create content
including events, select publications and
surveys, and much more.
C L I C K H E R E T O V I E W »
Special Section
46 Launching a Firmwide Intelligence Tool in the Midst
of a Global Pandemic
B Y J E N N I F E R L A R I V E E A N D A R AV I N D A M B A L AVA N A N
52 Modernizing Knowledge Work Means Turning
Knowledge from a Noun into a Verb
B Y D A N C A R M E L
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59 58
Special Section
M A R C H 2 0 2 1
Information
Governance
White Papers
F E A T U R E D A R T I C L E S
60 Confronting the Albatross: Reducing
the Costs and Risks of Physical Records
Retention for a Post-Pandemic World
B Y D A R R E L L M E R VA U
64 Staying Compliant During COVID and
Beyond: Pitfalls and Pointers for Effective
Data Handling
B Y S U N D H A R R A J A N
67 Considerations for Creating or Revising an
IG Program
B Y J O S E P H C . B A R T O L O , J . D .
76 Closing the Information Security &
Governance Gaps in the New
Operational Model
B Y K Y L E R E E S E , M B A A N D N AT H A N C U R T I S , I G P
