P2P

I L T A W H I T E P A P E R | I N F O R M A T I O N G O V E R N A N C E 79 the ability to record meetings and set retention. As such, firms should update IG policies and push out adopted retention settings throughout their user population. Smartphone texts are another area of concern as it applies to work- related communications as this has historically presented a governance blind spot. Several applications now exist in the market that allow for automated capture and application of retention to text messages, even in a BYOD environment, and warrant firm consideration as part of their overall data governance strategy. A Fully Digitized Future Pandemic or no pandemic, law firms have lagged behind their corporate counterparts in regard to digital transformation for too long. Firms that successfully face the business mandate to fully digitize and become a law firm of the future will reap the rewards of streamlined client service, while repositioning long-discussed plans for addressing information security and data governance to the front burner along the way. Addressing these information security and governance gaps will allow firms to confidently manage, lead, and support their attorneys and support staff in the new operational model and put themselves in a much more agile position as we move optimistically to a stronger future. ILTA Kyle Reese, MBA, a Lean Six Sigma Green Belt, brings over 14 years of experience working with law firms in the United States, Europe, and Asia utilizing and developing leading solutions supporting all aspects of back and middle of fice and administrative ser vices. Kyle is focused on driving ef ficiencies in these areas through the Mattern Method and assisting law firms with navigating through the outsourcing process. Kyle can be reached at kreese@ matternassoc.com. Nathan Curtis, a Lean Six Sigma Yellow Belt, brings over 20 years of experience working with law firms in the U.S. and overseas in developing industry-first solutions across Information Governance, Litigation Support, Digital Imaging, and traditional Office Services. As a consultant for Mattern, Nathan is focused on emerging technologies and their application in the legal environment, driving results through Mattern's customized RFP process, and overseeing service, technology and policy implementations. Nathan can be reached at ncurtis@matternassoc.com.

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