I
L
T
A
W
H
I
T
E
P
A
P
E
R
|
K
N
O
W
L
E
D
G
E
M
A
N
A
G
E
M
E
N
T
&
M
A
R
K
E
T
I
N
G
T
E
C
H
N
O
L
O
G
Y
4
W
hen 2020 started,
most of us were
reviewing our
project goals and
i m p l e m e n t a t i o n
plans for the year with some comfort, knowing
projects were broken down by quarter and had
allocated resources. Then – BAM! Priorities
changed; timelines shortened, and roles
transformed. The part Knowledge Management
played within a firm advanced overnight.
The biennial surveys serve to show us trends
in KM, and how law firms are growing. However,
COVID-19 impacted the progression of KM
tremendously. The results show an incredible uptick
in collaboration tools – Microsoft Teams (77%),
Zoom (66%) – blowing up in usage were minimal
considerations only two years ago. SharePoint
(55%) and Skype (44%), the 2018 leaders, still held
on strong, too.
Most notably, remote working moved KM
team members from a centralized location covering
multiple locations (50% in 2018) to largely virtual
teams spread out and supporting multiple offices
(54%; increasing by 26% over 2018). And the
ILTA's 2020
Knowledge Management
Survey Results
by Tara Patterson, Marketing Content Management Specialist, Orrick, Herrington & Sutcliffe LLP
and Daniel Wood, Experience, Director of Counsel Assistance, Womble Bond Dickinson (US) LLP
