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29
O
ver the last three years, a
KM professional's role has
morphed; no longer is the focus
on what can now comfortably
be called "traditional" KM
(managing precedents, creating portals, document
automation, etc.). Instead, the role blurs the line
across various disciplines - data analytics, managing
AI projects, transaction management, etc.
A knowledge management (KM) function is a
necessity in law firms. What remains surprising is
that the benefits of having a dedicated well-staffed
and well funded KM function are still frequently
questioned.
KM teams today vary in maturity (proven
year on year impact) and diversity (functional skills
and requirements). In this article, I describe the
foundational argument for Knowledge Managers,
the benefits of a KM team, and three projects to be
leveraged to demonstrate business value.
Defining knowledge
management
Knowledge Management (KM) as a discipline has
now been around for some time and has evolved
substantially from its early beginnings in the 1980s.
Changing Role of
Knowledge Managers
by Abhijat Saraswat
