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Page 23 of 74

I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 24 E very department, manager and individual can play an important role in the development, sharing and managing of knowledge. Too often the responsibility of Knowledge Management falls solely within the jurisdiction of the knowledge team. It's time to remove barriers to collaboration – and benefit from the success of sharing knowledge within the firm as a whole. Introduction The way we collaborate has changed. The way we communicate has changed. The way we work has been altered completely. In the last few months, the value of human connection has finally been recognised – both in our personal lives, and as a strategic imperative for businesses. Firms in their masses rushed to adopt Teams, Zoom and other communication channels to actively support and sustain communication and interaction, because working from home quickly made them realise that human contact, in any form, is incredibly valuable to the way we do business. This new-found appreciation for human connection has been heightened by the way in We Are All Knowledge Workers: KM Unconfined by Dave Wilson

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