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46
asked to review/benchmark their hosting contract for the coming year. With
very little prodding we were able to receive a 25% "COVID-19" discount. This
type of action will be critical as clients look to reduce their costs.
• Benchmark your internal Litigation Support/e-Discovery costs and practices.
As the recent Mattern survey showed, firms are all over the spectrum with
their internal costs. By the time you read this article, it will be an excellent time
to undertake this review.
• Review your cost recovery model. As I mentioned above, the survey clearly
showed that the Litigation Support/e-Discovery world, especially in the area of
recovery, is still trying to find its footing and determine a path forward. Now,
more than ever, is the time to do it.
For more information on the results of Mattern's survey, or how Mattern can assist
with the benchmarking of your in-house lit support department and service provider
contracts in addition to the redesign of your cost recovery model, please contact
litsupportsurvey@matternassoc.com. ILTA
Nathan Curtis has over 20 years of experience working with law firms in the U.S.
and overseas in developing industry-first solutions across Information Governance,
Litigation Support, Digital Imaging, and traditional Office Services. As a consultant
for Mattern, Nathan is focused on emerging technologies and their application in the
legal environment, driving results through Mattern's customized RFP process, and
overseeing service, technology and policy implementations.
