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42 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | F A L L 2 0 2 0 and/or client experience? What are the risks in the current manual processes? What business challenges do you have related to high manual labor costs and the need to increase productivity? Can you move your lawyers and staff to do higher value work? Assessing when and where to use automation can give you the ammunition you need to get budget approval for projects. If you are beginning that journey, areas you might investigate are Robotic Process Automation (RPA) for workflows and approvals. Think about emulating simple, repetitive manual tasks. Law firms are increasingly using RPA for processes dealing with Audit Letters, Employee On and Off-boarding, Profitability Reporting, Legal Compliance, Matter Intake, Legal Approvals, Conveyancing and Docketing. You may want to look at automating some of your manual software testing or adding automated software testing if you don't currently do much testing at all. Think about Robotic Patch Validation (RPV) - automation scripting and innovative tooling that remove the intensive effort and high labor cost of manual testing. Automated Desktop Performance Benchmarking captures and analyzes metrics for completing specific workstation activities. Enterprise System Load Injection Testing simulates high user load to identify bottlenecks before a system goes live to users. And Now… Budgeting for technology is a big responsibility and shouldn't be taken lightly. You will be more successful this year if you start by asking yourself what's changed over the past seven months and ask what are the new priorities for your firm? What can you get ahead of and be flexible with? What can you simplify? Does what you are proposing better support your users' ability to Work from Anywhere? How does each project support a better user and/or client experience? Are you able to show long term savings from automating processes or other technology replacements for manual processes? The best way to get funding for anything is to tie it back to the business. Show you understand the business and what's changed since March. Prioritize the things that will help your firm be more successful. Get that information together before you start throwing budget numbers around. Let me know if you'd like to chat. I'm happy to talk through your questions or challenges. ILTA A S K I N G T H E R I G H T Q U E S T I O N S ILTA TV Amid all the ILTA>ON excitement did you have a chance to tune in to ILTA TV? Well, now is your chance: Watch and Learn. ILTA's ON It. This virtual conference, we wanted to bring you right into the action… Imagine walking past a booth: now we're offering you a way to interact... from your couch. Check out some fantastic videos here!

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