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19 I L T A N E T . O R G E arly in McCarthy Tétrault's response to the COVID-19 pandemic, the firm's leadership acted to turn the dire situation into a strategic opportunity. With a very close eye on productivity and client engagement numbers, we saw an unprecedented chance to turn excess capacity into a productivity and engagement strategy. The Saturn Initiative was born. 1 David Cohen, Lead Director, Client Service Innovation and Saturn Initiative Service Delivery Vertical Co-Lead, describes Saturn this way: McCarthy Tétrault has taken advantage of this opportunity to drive forward a large number of initiatives. We had tried to advance these at an earlier time when very few lawyers at our firm had capacity. Lawyers from across different practice groups, industry groups, and client teams have developed ideas for new training programs, enhancing our intellectual capital, leveraging historical data, and redesigning legal workflows. By two months in, we had already invested over 4,000 hours in the Service Delivery vertical alone. These investments will allow our lawyers to serve clients better in the future. We're working to ensure that this focus on strategic investments in legal service delivery continues well past the point when this crisis ends. The Saturn Initiative, in a nutshell, is a firm-wide mission to mobilize, leverage, and engage our people. There are a lot of big brains in the firm; we saw how to use them to place us in a great position in the post-COVID-19 environment. The Saturn Initiative – Verticals and Projects We created four "verticals" within Saturn to streamline management and focus the right people on the right projects. • Service Delivery is internal-facing and focused on turning legal knowledge into assets. Think precedents, document automation, and searchable databases of litigation documents linked to cases. This vertical also took a deep dive into pricing analytics and produced many new legal education sessions. Both timekeepers and staff took on projects. • Market Opportunities is about focusing on clients and engaging with the market. We looked at market relationships, client growth and support, and strategic practice/sub- practice growth opportunities. Examples of projects include a client Hub for up-to-date articles, preparing clients for an increase in whistleblowing, and guidance on reopening. We created a white paper to assist through the unusual circumstances. • Internal Opportunities is also internal-facing, building out efficiencies and dusting off data projects. Examples of this work includes data clean-up projects, policy review, process mapping in our document group, clearing 1. Why "Saturn?" It was initially chosen randomly, then the Steering Committee was given 90 seconds to come up with better name; Saturn stuck.

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