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GETTING GROUNDED IN CLOUD E-DISCOVERY all as part of the security assessment. We wanted to understand how the whole process would work, so we'd be able to accommodate, for example, the DVD that must get loaded on Friday night and reviewed over the weekend. It was important to understand the options available for transferring data securely to our software as a service (SaaS) provider. We wanted to make sure the technical aspects are transparent to our users and to ensure client data are secure at all times. around software, so we work to assure them disruption will be minimal and that they will have the same user experience in the cloud, allowing them to use the same workflow. Before we put technology in front of users — whether it's something internal or something delivered in the cloud by a service provider — we take a careful look at all those different components to make sure the user experience is seamless. How does one lower resistance to the unknowns of cloud computing? Mark: Your user base is looking for continuity, so whatever solution you have must be evaluated That's one way we do it. The other tactic we use to lower resistance is to listen to users every day. In every one of my firm's offices, there's somebody who is forward-thinking in terms of technology or who really enjoys learning about technology. Even and implemented with full integration. If I'm an attorney sitting at my desk, and I want to log in to my SaaS system to perform document review, I want to click a button or browse to a website. Maybe I'll type in some credentials, and then I'm there. Everything is in front of me. if they're not the most technical people, they see the "wow" factor of what technology can do, and some even see the cost and time benefits it can bring them and their clients. Go to those people, and leverage rapport early in the process to make them active stakeholders. Giving them decision As a consultant, what are the first things you cover with a potential client? Joel Jacob: It starts with the education process. There are different options out there — from infrastructure as a service (IaaS), private and public clouds, etc. — and these come with different levels of service. Do you want to buy servers, computer processing power, bandwidth and basic support? Do you want software and support included? Do you want a provider that knows the e-discovery applications, so you get all the infrastructure and computing power rolled up as a service with the software that drives the e-discovery project? From there, technical and business process considerations usually begin. Many of our clients have developed very sophisticated workflows

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