Issue link: https://epubs.iltanet.org/i/12204
KM SURVEY ANALYSIS particularly surprising as, in most instances, funding is likely rolled into the law department’s general budget. Looking at the KM functions and responsibilities within corporate law departments, the functions that had the highest level of KM involvement (either full or shared responsibility) were the document management system, the intranet or portal, and collaboration tools. More than 50% of law department respondents said their organizations didn’t have model/precedent or research collections. Two departments reported having enterprise search, and KM is fully responsible for it. The other initiatives that the corporate law departments are involved in are particularly specific to the organization’s Is KM a separate department at your firm/law department? Yes No 64 46% 75 54% business, including a rights management system, patent and trademark system, e-billing, intra- company legal function website for internal clients and a Salesforce contact management system. Looking at current priorities (question 28), one-third of law department respondents said they are focusing on internal collaboration using Web 2.0 tools. In-house law departments seem to be trying to “walk the walk,” as they increasingly look for external law firms willing to work collaboratively with them. KM strategy and DMS were the next highest priorities, then matter management, new portal implementation and enterprise search. ILTA What departments report into KM? Finance 2% Human Resources What department does KM report into? Finance Human Resources Information Technology Library Marketing New Business Intake Professional Development Records Management Senior management of the firm (e.g., managing partner, CAO, COO or a partner responsible for KM) 0% 1% 42 10 2% Other, please specify 0% 0% 1% 77 58% 31 Litigation Support Research Document Support Professional Support Online Services 22% 8% 32% Information Technology Library Marketing New Business Intake Professional Development Records Management None 1% 18 13% 49 1% 4% 3% 10 7% 65 47% 36% www.iltanet.org Knowledge Management 9